Legal Document

399bey Terms & Conditions — The Complete Guide to Using the Platform

This page contains all of 399bey's terms and conditions, clearly written in Bengali. Everything from opening an account to making a withdrawal is covered here. We recommend reading through it before you get started.

Last Updated: June 2026
Language: Bengali
Version: 3.2
10 Sections
Written entirely in Bengali

Covers everything including registration, betting, bonuses, payments, and Responsible Gaming.
Quick Summary

Terms and conditions Key Highlights

Before diving into the details, here are six key things you should know

Age Restriction 18+

To register with 399bey, you must be at least 18 years of age. A national ID card or birth registration certificate must be submitted during KYC verification.

Mandatory
One Account Per Person

Each person may open only one account. If multiple accounts are created, all of them will be closed and the balances may be forfeited.

Strict Rules
Bonus Rollover Requirements

Each bonus has its own rollover requirement. A specified wagering amount must be met before bonus funds can be withdrawn — these conditions are clearly stated on the bonus page.

Important
Withdrawal Rules

KYC verification is mandatory for withdrawals. The minimum withdrawal amount is ৳500. Standard withdrawals are processed within 3–5 minutes.

Fast Processing
Anti-Fraud Policy

Any attempt at fraud, use of bots, or exploitation of the system will result in immediate account closure and forfeiture of all deposited funds.

Zero Tolerance
Responsible Gaming

399bey offers deposit limits, session limits, and self-exclusion options. Keeping gaming fun and within healthy boundaries is a responsibility we take seriously.

Always Available
Contents
1
General Terms
2
Account Registration
3
Deposits & Payments
4
Withdrawal Policy
5
Betting Rules
6
Bonus Terms & Conditions
7
Prohibited Activities
8
Privacy
9
Account Closure
10
Limitation of Liability
These Terms & Conditions June 2026was last updated. 399bey reserves the right to modify these terms at any time — any changes will be communicated via your registered email or app notification.

1. General Terms & Introduction

These terms and conditions (hereinafter "Terms") apply to the use of the 399bey platform and its services. Website (399bey.click) or mobile application, you are automatically considered to have accepted these Terms & Conditions. You should not use the platform without reading the terms first.

399bey is an internationally licensed online gaming and betting platform. Our goal is to provide users in Bangladesh with a safe, transparent, and enjoyable gaming environment. These terms have been written in Bangla so every user can understand them with ease.

Important: These terms constitute a legally binding agreement. If you do not agree with any part of them, please do not use the platform and contact support to close your account.

399bey's services are available to residents of Bangladesh and select other countries. The list of restricted regions is subject to change — contact support for the current list.

2. Account Registration & Verification

To open an account with 399bey, the following conditions must be met:

  • You must be at least 18 years of age — verification with a national ID card or birth registration certificate is mandatory
  • Each person may register only one account — even if multiple family members share the same device, only one account is permitted
  • All information provided during registration must be truthful and accurate — providing false information will result in account termination
  • An active mobile number and email address are required — these will be used for OTP verification
  • Your password must be strong — at least 8 characters, including numbers and special characters

Withdrawals cannot be processed until KYC (Know Your Customer) verification is complete. Verification typically takes 24–48 hours. To speed up the process, please upload clear, legible images of your documents.

Opening an account using someone else's identity is strictly prohibited. This may result in legal consequences, and 399bey reserves the right to report such cases to law enforcement if necessary.

3. Deposits & Payments

399bey currently accepts deposits via bKash and Nagad. Bank transfers and select prepaid cards are also accepted. The following rules apply to all deposits:

  • The minimum deposit amount is ৳200 — via any payment method
  • Maximum single deposit ৳50,000 — the limit can be raised in special cases, please contact support
  • Deposits are fully secure — all transactions are SSL encrypted
  • Deposits are generally instant — delays of up to 30 minutes may occur due to network issues
  • Only use payment methods registered in your own name — payments made through third parties will not be accepted
  • Anti-money laundering checks may apply to single deposits exceeding ৳1,000

To recover a deposited balance, you must follow the standard withdrawal process. Any attempt at a chargeback or payment reversal will result in the account being placed under investigation.

4. Withdrawal Policy

Withdrawal is one of 399bey's most important services. We are committed to ensuring withdrawals are always fast and secure. Withdrawal terms and conditions:

  • Minimum withdrawal amount: ৳500
  • Withdrawals will not be processed until KYC verification is complete
  • Withdrawals will only be processed to the payment method used for the most recent deposit
  • Standard withdrawals are processed within 3–5 minutes; in some cases it may take up to 24 hours
  • The maximum daily withdrawal limit is ৳5,00,000 — higher limits apply for VIP members
  • For suspicious transactions, 399bey may request additional verification — this is done for your security

Please note: Withdrawals cannot be made directly from your bonus balance. Bonus winnings become withdrawable only after the rollover requirement for that bonus has been met. See the Bonus section for full details.

If your withdrawal has not arrived within 48 hours, please contact support. Having your transaction reference number on hand will help resolve the issue faster.

5. Betting Rules & Conditions

The following rules must be strictly followed when betting on 399bey:

  • Once a bet is confirmed, it cannot be cancelled — please review your bet carefully before confirming
  • The minimum bet amount is ৳20, and the maximum bet varies by match and market
  • If a system error causes incorrect odds to be displayed, 399bey reserves the right to void the affected bets
  • Odds in live betting change rapidly — the odds displayed at the time of placing your bet are final, not those shown after confirmation
  • In accumulator bets, all selections must be correct — a single loss means the entire bet is lost
  • Match fixing or placing bets based on insider information is strictly prohibited

In the event of any dispute, the decision of 399bey's trading team will be considered final. However, you are always welcome to raise any complaint through our support channel.

Live in-play betting may involve a "delayed action" — if a bet is placed after an event has already occurred, 399bey reserves the right to void that bet. In such cases, the stake will be refunded in full.

6. Bonus & Promotion Terms

399bey offers a range of bonuses and promotions. Each bonus comes with its own terms — the general conditions are outlined below:

  • The welcome bonus is available to new members only — it is activated on your first deposit
  • To receive a bonus, any applicable promo code must be entered at the time of registration — it cannot be added afterwards
  • To meet rollover requirements, bets must be placed at minimum odds of 1.50 or higher
  • Bonuses have a limited validity period — typically 30 days. Any unused bonus will be forfeited upon expiry
  • If multiple bonuses are active at the same time, the rollover for the oldest bonus must be completed first
  • For free bets, only the winnings can be withdrawn — not the original free bet amount

Bonus abuse — such as using multiple accounts, fake identities, or balance transfers to claim bonuses — is strictly prohibited. If such activity is detected, all associated accounts will be closed.

For referral bonuses: if the referred friend successfully registers and makes their first deposit, a bonus will be credited to the referrer's account. Referral bonuses are also subject to rollover requirements.

7. Prohibited Activities

The following activities are strictly prohibited on the 399bey platform. Violating these rules will result in permanent account closure and, where applicable, legal action:

  • Operating multiple accounts under the same identity
  • Placing bets using automated bots or software
  • Attempting to access or take control of another user's account
  • Match fixing or betting based on insider information
  • Using funds obtained through money laundering or illegal sources
  • Attempting to hack or manipulate the platform's systems or software
  • Placing bets on behalf of third parties or participating in professional betting syndicates
  • Submitting false KYC information

These rules are not just in 399bey's interest — they are also necessary to protect the experience of all honest users.

8. Privacy & Data Protection

399bey treats the privacy of user data as a top priority. Full details on how your information is collected and used can be found in our Privacy Policy. In summary:

  • Your personal information will never be sold to third parties
  • Your data will be used solely to improve our services and meet legal obligations
  • All data is encrypted with 256-bit SSL
  • To view or update your information, go to the Profile section in your dashboard
  • Even after an account is closed, certain information will be retained for legal compliance purposes

For more details, visit our Privacy Policy page.

9. Account Closure & Suspension

399bey may close or temporarily suspend an account in the following circumstances:

  • If the terms and conditions are violated
  • If false information is found during KYC verification
  • If suspicious or fraudulent activity is detected
  • Extended inactivity (no login for more than 12 months)
  • If the user requests to close their own account
  • If you apply for self-exclusion under Responsible Gaming protections

Balance refund policy upon account closure: if the account is closed due to a terms violation and fraud is proven, the balance will be forfeited. If the closure is for an innocent reason, the balance will be returned after verification.

Self-Exclusion: If you feel that gaming is having a negative impact on your life, you can request a self-exclusion ranging from 30 days to permanent account closure. This can be arranged by contacting support.

10. Limitation of Liability & Miscellaneous

399bey is not liable for the following:

  • If a bet cannot be placed due to an internet connection failure
  • If a transaction is delayed due to a third-party payment provider
  • If information is compromised due to malware or a virus on the user's own device
  • Placing bets by logging into someone else's account — keeping your password confidential is your responsibility
  • Personal, financial, or psychological harm arising from gaming

399bey reserves the right to amend any part of these Terms & Conditions. Users will be notified at least 7 days in advance of any major changes. Minor changes may take effect immediately.

Any dispute or complaint will first be addressed through our support team. To contact support: support@399bey.click

In Closing: It is your responsibility to read and understand these terms. If anything is unclear, feel free to contact support in Bangla — we are always happy to help.

FAQ

About the Terms Have a question?

Once a match result is confirmed, 399bey automatically credits your winnings to your wallet. Your balance is typically updated within 5–15 minutes of the match ending. For cricket Test matches, final settlement occurs only after the match is fully completed. For live in-play bets, results are settled as soon as that specific event concludes — you do not need to wait for the full match to end. You will receive an app notification when winnings are credited to your wallet. If there is a delay of more than 2 hours for any reason, please contact support with your bet reference number.

If a match is cancelled or abandoned, stakes are generally refunded in accordance with 399bey's rules, though certain conditions apply. If a match has progressed beyond a set threshold — typically 50% or more — settlement may be based on available results at that point. In cricket, if the result is determined via the DLS method, that result will be considered final. If a full match cannot be completed due to weather and no result is reached, the full stake will be refunded. In accumulator bets, any voided leg will be counted as odds of 1.00, with the remaining selections standing. Full details for each scenario can be found in the 399bey Betting Rules section.
Ready to get started?

Understood the terms? Join 399bey now

399bey's terms are straightforward and transparent — no hidden traps. Join Bangladesh's top online betting platform and get a 100% bonus on your first deposit.

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