Leaderboard rankings are determined by total winnings, number of bets placed, or net profit — the criteria vary by tournament. Final rankings are published within 48 hours of a tournament ending, and prizes are credited to your account shortly after.
Prize Distribution: Top-ranked players receive cash bonuses, free bets, or withdrawable credits. Prize amounts vary by tournament — typically the top 3 to top 20 players walk away with rewards. Full prize details are listed on each tournament's page in advance. In the event of a tie, the player who reached the target points first is ranked higher.
Step-by-step process:
1. From the list of ongoing or upcoming matches, click on the match you want.
2. The match page will display various betting options — match winner, toss winner, total runs, player performance, and more.
3. Click on the odds for your chosen option and it will be added to your bet slip.
4. Enter your stake in the bet slip — you can start from as little as ৳20.
5. Your potential winnings will be calculated and displayed automatically.
6. Hit the "Confirm Bet" button and your bet is placed.
Live Betting: You can bet while the match is in progress — odds update in real time. They shift quickly after wickets or boundaries, so timing matters. Once the match ends, any winnings are automatically credited to your balance based on the result.
Try this first:
1. Fully close the app (including from the background), then reopen it.
2. Go to your phone's settings and clear the 399bey app cache (Settings → Apps → 399bey → Storage → Clear Cache).
3. Toggle your mobile data and Wi-Fi off and back on.
4. Restart your phone.
Update Required: An outdated app version may fail to open. Go to the Platform page on the 399bey website and download the latest APK. You can install the new version without uninstalling the old one — your data won't be lost. On iOS, open the website through Safari — this issue typically doesn't occur there.
If the problem persists, contact support with your phone model and Android version — you'll get a resolution within 24 hours.
How to get free spins: Free spins are typically offered as part of a deposit bonus on specific slot games or through special promotions. Head to the Promotions page, find the Free Spins offer, and hit the "Claim" button — then go to the designated game and start spinning.
Terms & Conditions: Daily bonuses typically expire within 24 hours if unused. Free spins may remain valid for up to 72 hours. Winnings from free spins are subject to rollover requirements — usually 3x–5x wagering before you can withdraw.
Mobile Banking:
• bKash — The fastest option, with instant deposits. Minimum ৳200.
• Nagad — Instant, minimum ৳200.
• Rocket (DBBL) — Usually credited within 1–5 minutes. Minimum ৳200.
Bank Transfer: Bank transfers are supported from several banks including Dutch-Bangla and BRAC Bank — processing usually takes 1–3 business days, with a minimum of ৳500.
Cryptocurrency: USDT (TRC-20) is supported — minimum equivalent of $10.
Deposit processing time: For bKash and Nagad, your balance typically updates within 30 seconds to 2 minutes. Withdrawals to mobile banking can take anywhere from 15 minutes to 24 hours — faster if your KYC verification is complete. Always use a payment number registered in your own name for all transactions.
Your money is safe because:
• All user funds are kept completely separate from the company's operational funds — so even if the company runs into issues, your balance stays safe.
• All data is secured with 256-bit SSL encryption.
• Identity is verified through KYC checks — an effective measure to prevent fraud.
• Withdrawal requests are processed within a defined timeframe.
399bey has earned the trust of millions of users in Bangladesh. That said, we always recommend betting responsibly and within your means on any online platform. For any complaints, reach us at support@399bey.click — we respond promptly.
Standard Password Reset (if your number hasn't changed):
1. Go to the login page and click the "Forgot Password?" link.
2. Enter your registered mobile number or email address.
3. An OTP or reset link will be sent to you — it usually arrives within 2 minutes.
4. Use the OTP to set a new password — at least 8 characters, combining numbers and special characters.
5. Log in with your new password.
If your mobile number has changed: Contact support directly — via Live Chat or at support@399bey.click. Provide your old number, NID number, and the approximate date your account was created, and the team will verify your identity and update your number. For security reasons, this process may take 24–48 hours. Once complete, an OTP will be sent to your new number so you can reset your password.