Betting should be enjoyable — not stressful. 399bey believes every user deserves the ability and the means to stay in control of their own play. This page has all the tools and information to help you do exactly that.
Not just words — real benefits available right at your fingertips
Set a cap on how much you deposit daily, weekly, or monthly — in advance. Once the limit is reached, the system will automatically block further deposits.
From the DashboardSet how long you want to play in a single session. When the time is up, a warning will appear on screen and the session will end automatically.
Easy SetupA pop-up will appear at set intervals showing how long you've been playing and how much you've won or lost. A simple way to stay aware.
Auto ReminderYou can close your account yourself for anywhere from 30 days to permanently. During self-exclusion, no login or deposit is possible.
Effective ImmediatelyTake a break of 24 hours to 30 days to clear your head. During this time, placing bets is not allowed, but your account remains open.
On Your Own TermsIf gaming is becoming a concern, speak with 399bey's dedicated support team. Confidential advice is available in Bengali — no judgment, ever.
ConfidentialMany people assume responsible gaming means playing less — or not at all. That's not what it means. Responsible Gambling It means treating gaming as entertainment — not a source of income. Just as casually betting with friends while watching cricket is fun, playing on 399bey should be enjoyable too. But when it starts to feel like a burden, that's when it becomes a problem.
399bey has believed from the very beginning that a responsible platform's role isn't just to offer games — it's to ensure the well-being of its users. That belief is what drives Responsible Gambling's tools and policies were built with purpose — not as a marketing strategy, but as a genuine commitment.
Online gaming is still relatively new in Bangladesh. Many people are just finding their footing in this space, and it takes time to understand where the boundaries are. 399bey wants to be there during that journey — with the right tools, the right information, and direct support when it's needed.
The Bottom Line: Gaming is entertainment, not a source of income. Step back from the urge to bet more in order to recover losses. Each bet is independent — a previous win or loss has no effect on the next.
Directly from your dashboard — no need to contact support
After logging in, tap the profile icon in the top right corner, then select "Account Settings".
Look for the "Responsible Gaming" option in the Settings menu.
Deposit limits, session time, bet amounts — set any one or all of them together.
Enter an amount or number of hours, then choose a timeframe — daily, weekly, or monthly.
Confirm with an OTP and the limit activates instantly. Lowering a limit takes effect immediately — increasing one requires a 24-hour waiting period.
Let us know via live chat or at support@399bey.click in Bangla that you want a self-exclusion or cooling-off period.
Cooling-off periods range from 24 hours to 30 days. Self-exclusion can be set for 30 days, 6 months, 1 year, or permanently — whatever you need.
A quick identity verification will be carried out for security purposes — this confirms the request is coming from the actual account holder.
Within 30 seconds of confirmation, your account access will be suspended. Any remaining balance will be returned to you when you're ready.
If you attempt to open a new account during a self-exclusion period, that account will be closed as well. Promotional emails and notifications will be paused for the duration.
Knowing in advance makes decisions easier
| Limit Type | What Controls It | Time to Activate | Time to Make a Change |
|---|---|---|---|
| Daily Deposit Limit | Maximum daily deposit limit (BDT) | Instant | 24 hours to increase, instant to decrease |
| Weekly Deposit Limit | Maximum Weekly Deposit Amount | Instant | 7 days to increase, instant to decrease |
| Monthly Deposit Limit | Maximum amount you can deposit per month | Instant | 30 days to increase, instant to decrease |
| Session Time Limit | Maximum Continuous Play Time | Instant | 24 hours to increase, instant to decrease |
| Cooling-Off Break | Betting paused for a set period, account remains open | 30 Seconds | Cannot be cancelled before the period ends |
| Self-Exclusion | Full Account Access Suspended | 30 Seconds | Cannot Be Cancelled Before It Expires |
Lowering a limit is always instant — because it's there to protect you. Increases come with a delay to prevent impulsive decisions made in the heat of the moment.
Ask yourself the questions below honestly. If more than three of your answers are "yes," it's time to seek help.
If more than three of your answers are "Yes" — don't wait, reach out to 399bey Support in Bangla. We're here to help.
If you notice these signs, stop and seek help — there's no shame in it.
Not Just Tools — Real Accountability
Age verification using a national ID is mandatory at registration. Users under 18 are not permitted to open an account — no exceptions.
Our AI system detects unusual betting patterns — such as sudden high-volume wagering or unusually long sessions — and automatically sends the user a warning.
399bey never targets minors with advertising and does not promote betting as a guaranteed source of income.
Any balance in your account during a self-exclusion or cooling-off period is completely safe. You can withdraw it once the period ends or upon request.
If a family member believes their loved one needs help, please contact support — the matter will be handled confidentially.
Responsible gaming tools are regularly updated and improved. User feedback is actively sought and changes are made accordingly.
Each tool is designed for a different situation — use whichever one suits your needs
Set your monthly budget yourself — right from the dashboard. If you try to exceed the limit, the system will block it.
Set a time limit for continuous play. When the time is up, you'll get a warning followed by an automatic logout.
Your wins, losses, and time spent will be displayed on screen every hour or at set intervals.
Pause betting for 24 hours to 30 days. Your account stays open — only betting is suspended.
Keep your account closed for an extended or permanent period. It cannot be reopened before the term ends — and that's exactly what makes it effective.
Chat with us in Bangla via live chat at any time. Our specially trained team is ready to listen.
Gaming addiction is a real issue affecting millions of people worldwide. In Bangladesh, awareness of it is gradually growing. But the important thing is — Struggling isn't something to be ashamed of — not seeking help is. 399bey takes this seriously and is ready to support every user.
Gaming addiction creeps up slowly. At first, everything feels under control. Then, little by little, the time and money spent start to increase. 399bey's responsible gaming tools are designed to step in at exactly this early stage — set your own limits before a problem ever develops.
On the 399bey platform, each game displays its RTP (Return to Player) percentage right next to it. This figure shows the average payout rate over the long run. For example, a 96% RTP means that for every ৳100 wagered, an average of ৳96 is returned over time. This transparency helps users make informed decisions.
Chasing losses is the most dangerous mindset in betting. Every event is independent and random — a previous loss has no bearing on the next outcome. So the belief that "this time I'll win" and placing bet after bet has no scientific basis. It doesn't improve your odds; it only deepens the damage.
Responsible GamblingThe most effective way to stay in control is to set a budget in advance — and treat it as an entertainment expense. Just like the money you spend on a movie ticket is "gone," think of your betting budget the same way. Keeping that mindset goes a long way toward staying safe.
Family Support: Talk to someone close to you. An open conversation about gaming can stop a problem from getting worse. 399bey is also ready to support family members — reach out at support@399bey.click.
If you or someone you know is struggling with a gaming addiction, remember — professional help is available. Mental health organizations in Bangladesh can provide the support you need. The 399bey support team can also connect you with the right resources.